2020 Prism Award Honorable Mention: Vancouver Coastal Health

Nominations for the 2021 International Prism Award are open through June 23! If you are an ICF-Credentialed Coach working within a business or organization with a strong coaching culture, we encourage you to nominate your organization here.

In celebration of their accomplishments, we’ll be sharing a new case study from the 2020 Prism Award winners each week. This week, we feature 2020 Honorable Mention Vancouver Coastal Health.

Driven by the vision of healthy lives in healthy communities, Vancouver Coastal Health (VCH) knows that this is only achievable with a healthy organization at the helm. As a British Columbia-based health authority responsible for the delivery of community, hospital and long-term care to more than one million people — patients, their families and the community at large are the primary focus. However, it is critical for any organization navigating the challenging and complex realities of health care to also take care of the people responsible for delivering this care.

When the results of an Organizational Health Index (OHI) survey in 2017 indicated an opportunity for greater investment in leadership skills and development within the organization, VCH decided to take a coaching approach aligned with its values to improve culture and support meaningful and sustained change.

“At Vancouver Coastal Health, we are always learning and believe in staying curious and open to innovative ideas and ways to advance health care. Investing in the learning and development of our leaders enhances our ability to attract, engage and retain high-performing talent with the right skills and abilities to deliver exceptional services at the forefront of health care,” said Parm Hari, Executive Director, Talent & Culture.

With the full support of its Chief Executive Officer and the senior executive team, VCH implemented a new professional coaching program, starting with its leaders. This enabled them to model and support constructive shifts in leadership approaches, thereby facilitating a trickle-down effect throughout the rest of the organization. Following this foundational first step, additional support was provided to both leaders and employees through one-on-one as well as team coaching. Very rapidly, VCH began to see improved morale, increased retention and a positive culture change.

The International Coaching Federation (ICF) celebrated VCH’s commitment to a values-driven coaching program by awarding the organization an honorable mention in the 2020 ICF International Prism Award program. ICF’s Prism Award program honors organizations that have achieved the highest standard of excellence in coaching programs that yield discernible and measurable positive impacts, meet rigorous professional standards, achieve key strategic goals, and shape organizational culture.

Read the full case study here and visit the Prism Award page to learn how to nominate your organization for the 2021 Prism Award.

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