2020 Prism Award Celebrated Nominee: Tata Consultancy Services

Nominations for the 2021 International Prism Award are open through June 23! If you are an ICF-Credentialed Coach working within a business or organization with a strong coaching culture, we encourage you to nominate your organization here.

In celebration of their accomplishments, we’ll be sharing a new case study from the 2020 Prism Award winners each week. This week, we feature 2020 Celebrated Nominee Tata Consultancy Services.

Imagine a multi-national organization operating in 46 countries across 7 geographies with nearly a half million employees. The challenges of ensuring team-building, efficiency and performance across multiple time zones and cultures would be daunting to say the least. That was the situation faced by Tata Consultancy Services (TCS), a global IT and consulting company based in Mumbai, India. There was a need for TCS leaders to understand how to manage generational differences, lead in a global economy, leverage technology to develop their leadership, and build awareness about the importance of collective leadership capabilities. As businesses operated in borderless economies and large ecosystems, coaching surfaced as a powerful tool for developing leaders, talent retention and promoting a culture of learning that honored and respected each employee across diversity.

The Coaching Centre of Excellence in TCS was set up in 2015 with an objective to deepen human connections, resonance, well-being, efficiency, and performance. The organization celebrates diverse thinking styles, behaviors, expertise, and personalities that coaching has supported in creating a positive ecosystem that leverages individual strengths and celebrates differences to nurture individual brilliance, leading to business excellence and a culture of intentional growth.

TCS has developed a coaching program that includes dedicated systems to measure progress and ensure accountability. The initiative also incorporates a rigorous internal training program and offerings that go beyond the workplace to support employees’ overall well-being. Today, the coaching program at TCS is a significant part of the organization’s development strategy and the value is visible through a proactive demand for coaching and learning to become a coach.

TCS has witnessed a tremendous transformational journey, from holding a coaching stance to integrating coaching into learning initiatives, leveraging coaching for change, inspiring leaders to build expertise in teams, and building an internal pool of 2,000 potential coaches undergoing training.

The International Coaching Federation (ICF) recognized TCS’s commitment to its internationally-reaching coaching program as a Celebrated Nominee in the 2020 ICF International Prism Award program. ICF’s Prism Award program honors organizations that have achieved the highest standard of excellence in coaching programs that yield discernible and measurable positive impacts, meet rigorous professional standards, achieve key strategic goals, and shape organizational culture.

Read the full case study here and visit the Prism Award page to learn how to nominate your organization for the 2021 Prism Award.

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